This we believe:

That the genuine care and comfort of our Residents is our highest mission.
That the Finnish Manor experience should enliven the senses, instill well being, and enrich the lives of all Residents.
That every employee’s contribution is valuable, each individual is necessary to the success of Finnish Manor.
That we must create an environment where all are empowered to care for Residents; an environment that is both enjoyable and productive, where teamwork is the norm and pride is evident.
That we must grow our knowledge, learn from our experiences and emphasize quality in all aspects of our work.
That commitment to excellence means more than mere adherence to rules, regulation, and requirements.
That for Finnish Manor to succeed, we must strive to operate in a climate of openness and trust, in which each of us grants others the same respect, cooperation, and decency we seek for ourselves.

These are the values that guide us:

We truly care for each Resident and they are the primary focus of our efforts.
We treat each other with respect and dignity, valuing individual and cultural differences.
We will work constantly to earn the respect and trust of all parties we interact with by acting fairly and honourably.
We will take responsibility for our actions and focus on issues, not personalities.
Leadership that exemplifies directness, commitment to the success of others, personal accountability, teamwork and trust.
Be curious, imaginative, and courageous in challenging bureaucracy; emphasize fundamentals - keep it simple.
We recognize our responsibility to be good stewards of the resources entrusted to us. We will utilize those resources efficiently and effectively to carry out our mission.
To honour and respect, in all we do, the heritage and culture of our founding/governing Finnish Canadian community.
Emphasize the positives, celebrate our successes and strengths, and strive to improve our performance.

These beliefs and values guide our operating strategies, our behaviour, and our relationships with Residents, suppliers, governments, communities and each other.